FAQ

How can I contact you?

If you have any questions, please don’t hesitate to contact us. You can reach us at support@elvastil.com, +447520642327 or via our contact form.

How much do you charge for shipping?

We offer free shipping on all orders within the United Kingdom.

I want to cancel my order. What should I do?

If you wish to cancel your order, contact us as soon as possible at support@elvastil.com. Please note that we cannot guarantee cancellations once the order has been processed.

How long is the delivery time?

Order processing typically takes us 1-2 working days (Monday to Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is approximately 5-7 working days (Monday to Friday). For information about delivery times please check our Shipping Policy.

What payment options do you offer?

Please read our Payment Options page for more information.

When can I return my items?

You can return your order within 30 days after receiving it. For more details visit our Return and Refund Policy.

What should I do if I want to return my order outside the return period?

Please make sure to submit your return within the 30-day period before the return window closes. After this period, we will no longer accept your return.

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