We want you to be completely satisfied with your purchase. If you are not, here’s how our return, refund, and exchange process works.
Key Details:
If you have changed your mind, you can return the goods within 30 days from the date of delivery. To initiate the return process, please contact us at support@elvastil.com. Items must be unused, unworn and in their original packaging with all tags. Returns will not be accepted if more than 30 days have passed since delivery.
Please contact us first by sending an email to support@elvastil.com with your order details and the reason for the return, as items returned without prior approval will not be accepted. Once your return request is approved, you will receive instructions on how to return the item.
Make sure the product is packed well to prevent damage during transportation. Customers are responsible for return shipping costs.
After we receive your returned package, it will be inspected. Once approved, the refund will be processed to the original payment method, which may take up to 7 days. No restocking fees apply.
Changed your mind and want a different item? No problem! Just reach out to us at support@elvastil.com within 30 days of delivery with the details of what you’d like to exchange, and we’ll guide you through the process. The item must be new, unworn, and in its original packaging.
If you wish to cancel your order, contact us as soon as possible at support@elvastil.com. However, please note that once the order has been processed, cancellation may no longer be possible.
If you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at support@elvastil.com. We’ll ensure the problem is resolved by sending you the correct item or a replacement.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: support@elvastil.com
Phone: +447520642327
Contact Form: Click here
Business Information
Elva Stil is operated by Zel B Ltd, a company registered in the United Kingdom.
Company Number: 15806563
D-U-N-S Number: 232289907
Address:
71-75 Shelton St
London WC2H 9JQ