Key Information:
Shipping Procedure
Once your order is placed, you will receive a confirmation email indicating that processing has begun. This typically takes 1-2 working days (Monday to Friday). After processing, your order will be dispatched, and you’ll receive an email with tracking details. Shipping time is approximately 5-7 working days (Monday to Friday).
We are pleased to offer free delivery on all orders within the United Kingdom.
Delays
If your order doesn’t arrive within the maximum processing and delivery time, don’t worry - delays can sometimes occur due to seasonal peaks, holidays, weather, or other circumstances.
We kindly ask that you wait an additional 3 business days (Monday to Friday) before reaching out. If your order still hasn’t arrived, please contact us at support@elvastil.com, and we will investigate the issue.
Cancellations
If you wish to cancel your order, contact us as soon as possible at support@elvastil.com. However, please note that once the order has been processed, cancellation may no longer be possible.
Damaged or Incorrect Items
If you receive damaged or incorrect items, we’re here to help! Take a photo of the issue and email it to us at support@elvastil.com. We’ll ensure the problem is resolved by sending you the correct item or a replacement.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00 GMT
Email: support@elvastil.com
Phone: +447520642327
Contact Form: Click here
Business Information
Elva Stil is operated by Zel B Ltd, a company registered in the United Kingdom.
Company Number: 15806563
D-U-N-S Number: 232289907
Address:
71-75 Shelton St
London WC2H 9JQ